Complaints Procedure

Have you received the damaged shipment?

We pack each shipment very carefully inside new cardboard boxes and we use special box fillers to secure the products inside. Nevertheless, the shipment may arrive damaged.

Therefore, we recommend that you check the integrity of the packaging once you received the package. By accepting the shipment from the courier, you confirm that you have received the shipment without obvious defects and in order. If the packaging is damaged, inform the carrier, courier or its staff directly and fill in the damage report. The shipment will be returned to us immediately and we will send you a new one.

If you find out that the content of the shipment is damaged after you have received it and unpacked, please inform us no later than the day after you received it. Please state the order number and the package number (you will find this directly on the carrier's label that is placed on the box). Please provide us with a list of damaged items. After reporting it, do not throw the shipment away, we will contact you as soon as possible and tell you exactly what to do!

E-mail Contact: phyto@phyto.cz

Telephone number: +420 582 334 321

Have you received the wrong shipment?

If you receive different goods than ordered, contact us by e-mail: phyto@phyto.cz or by phone (00420 582 334 321). We will check you order and resolve it as soon as possible.